HP Photosmart Premium Fax C309 - Manual (Page 161)

Parts of a fax I sent are cut off
Solution: Make sure the receiving fax machine can accept the paper size you are using. If not, ask the recipient
if the receiving fax machine has a fit to page setting they can use to reduce the incoming fax to fit standard paper
size such as letter or A4.
Cause: Some fax machines cannot accept faxes larger than letter or A4 paper. The fax was larger than letter
or A4 paper.
The fax I sent was blank when it was received
Solution: Load your original print side down on the right front corner of the glass.
Cause: The original was not loaded or was loaded incorrectly.
Fax transmission is slow
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• Solution 1: Send the fax in black and white
• Solution 2: Lower the fax resolution
• Solution 3: Check the phone line for noise
• Solution 4: Check the receiving fax machine for problems
• Solution 5: Increase the fax speed
Solution 1: Send the fax in black and white
Solution: Sending a fax in color can take longer than sending a black-and-white fax. Try sending the fax in
black and white.
Cause: You were sending a fax in color.
Fax troubleshooting 159
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