HP Photosmart Premium Fax C309 - Manual (Page 190)

the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the
respective connections are active and the product is turned on.
For more information on setting up the product and connecting it to your computer, see the Start Here guide
that came with the product.
Cause: The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
• Error reading or writing the file
• Unreadable files. NN files could not be read
• Photos not found
• File not found
• Invalid file name
• Supported file types for the product
• File corrupted
Error reading or writing the file
Solution: Check to see if you have the right folder and file name.
Cause: The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital
camera. If you already transferred the files to your computer, try printing those files by using the product software.
The copies might not be damaged.
Cause: Some of the files on the inserted memory card or attached storage device were damaged.
Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• Solution 1: Reinsert the memory card
• Solution 2: Print photos from the computer
Chapter 13
188 Solve a problem
Solve a problem