General printer error, Incompatible ink cartridges – HP Photosmart Premium Fax C309 User Manual
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Printing cannot occur without one of each type of ink cartridge inserted into the correct slot.
For more information, see:
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Cause: The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
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Solution 2: Contact HP support
Solution 1: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press
the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Write down the error code provided in the message, and then contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the product.
Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Check to see if the ink cartridges are compatible
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Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible
Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible
ink cartridges, see the printed documentation that came with the product.
If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with
ink cartridges that are compatible.
CAUTION:
HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•
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Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured.
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