HP Photosmart Premium Fax C309 - Manual (Page 96)

After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site:
www.hp.com/support . Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support , select
your country/region and language, then explore the services and warranty area for information about the extended
service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB cable before the
HP Photosmart software is installed on the computer. If you connected the product to your computer before the
software installation screen prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see
Uninstall and reinstall the software .
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.
This section contains the following topics:
• The product will not turn on
• I connected the USB cable, but I am having problems using the product with my computer
• After setting up the product, it does not print
• The wrong measurements are showing in menus on the display
• The Minimum System Checks screen appears
• A red X appears on the USB connect prompt
• I received a message that an Unknown Error has occurred
• The registration screen does not appear
• Uninstall and reinstall the software
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement from the product when you
turn it on.
• Solution 1: Make sure you use the power cord that came with the product
• Solution 2: Reset the product
• Solution 3: Press the On button more slowly
• Solution 4: Contact HP to replace the power supply
• Solution 5: Contact HP support for service
Solution 1: Make sure you use the power cord that came with the product
Solution
• Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power
cord into a power outlet, surge protector, or power strip. Make sure the light on the adapter is lit.
Chapter 13
94 Solve a problem
Solve a problem