HP Integrity NonStop H-Series - Manual (Page 150)

Troubleshooting
Library Media Manager Installation and User’s Guide— 529970-002
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Troubleshooting Examples for LMM GUI
Troubleshooting Examples for LMM GUI
Example 1
PROBLEM:
The LMM Server GUI will not connect to my library...
SOLUTION:
Possible Reason #1:
This could be an LMM configuration issue. Issue a 'RUN CONFIG' from the
subvolume that the LMM Server is installed in. Once the password is entered, issue a
'VIEW_CONFIG' to see the port that is configured for LMM, the library name, and the
system controlling the library. Start the GUI and make sure that these all match up
correctly with what is entered in the LMM GUI configuration.
Possible Reason #2:
A TCP/IP problem with the port that is being used. Issue an 'SCF STATUS PROCESS
$ZB01A'. There should be an entry in the listing of the PORT # you are using for the
LMM Server and the status should be TCP ESTAB. This will show the LMM process's
are talking to TCP/IP. If the port status shows TCP-WAIT or TCP-FIN, then there is a
problem with connectivity and the port will have to timeout on it's own after about 5
minutes. Start the LMM GUI. In the configuration fields of the library, system, and port
should match what was shown in the VIEW_CONFIG. The TCP/IP number should
equal the TCP/IP process name that LMM uses to start. You can verify this by issuing
the following command. SCF INFO SUBNET
<tcpip process>. The info you need
to verify is the #SN1 IPADDRESS. That number should equal the IP NUMBER that is
entered in the GUI configuration.
Possible Reason #3:
It could be a security issue on the workstation. Make sure you have at least Power
User rights on the Windows NT or 2000 workstation.
Example 2
PROBLEM:
I am having problems connecting the LMM Client GUI...
SOLUTION:
Issue a 'RUN CONFIG' in both the Server and Client LMM subvolumes, once the
password is entered, issue a 'VIEW_CONFIG'; check your host and client port
numbers and make sure they are at least 10 ports apart, i.e. HOST = 4001, CLIENT =
4011.