HP IMC Branch Intelligent Management Software - Manual (Page 54)

Recover alarms
Use this function to recover an alarm and change the alarm recovery status. The recovery status
of an alarm means whether the fault indicated by the alarm is resolved or can be ignored.
NOTE:
•
For the fault having been cleared, the effect of the fault alarms on the service is eliminated.
The system changes the alarm status to recovered upon receiving the CPE recovery message.
•
The system checks for the unrecovered alarms every morning, and recovers those not recovered
within 30 days.
•
Once a CPE in the system is deleted, the alarms related to the CPE are recovered.
•
The system regards recovering the deleted alarms as a successful operation, and regards
recovering the recovered alarms as a successful operation.
1. Click the Alarm tab, and then in the CPE Alarm navigation tree click All Alarms to display the
all alarms page, or click Real-Time Alarms from the navigation tree to display the real-time
alarms page.
2. Select an alarm and click Recover, or click the Unrecovered link from Recovery Status to recover
the corresponding alarm.
Acknowledge alarms
Use this function to acknowledge an alarm, thus to change the alarm Ack status. The Ack status of
an alarm indicates whether the alarm has been processed by the system or the operator. By viewing
the Ack statuses, you will know which alarms have been or have not been processed.
1.
Click the Alarm tab, and then in the CPE Alarm navigation tree click All Alarms to display the
all alarms page.
2. Select an alarm and click Acknowledge, or click the Unacknowledged link from Ack Status to
acknowledge the corresponding alarm.
Delete alarms
This function allows you to delete the selected alarms.
1.
Click the Alarm tab, and then in the CPE Alarm navigation tree click All Alarms to display the
all alarms page, or click Real-Time Alarms from the navigation tree to display the real-time
alarms page.
2. Select an alarm and then click Delete.
Edit maintenance experience
This functions allows you to edit the maintenance experience of an alarm to facilitate troubleshooting.
1.
Click the Alarm tab, and then in the CPE Alarm navigation tree click All Alarms to display the
all alarms page, or click Real-Time Alarms from the navigation tree to display the real-time
alarms page
2. Click a in the Description column to display the alarm details page.
3. On the alarm details page, click the Edit Maintenance Experience link of an alarm. A dialog
box displays.
4. Click OK to submit the maintenance experience and refresh the alarm details page.
Alarm notification
This function enables the system to forward alarms to the specified e-mail address, a mobile phone
or another iMC server. There are three forwarding methods: mail notification, message notification
and alarm forwarding.
54 CPE alarm management