HP Officejet 6600 e-All-in-One Printer - H711a H711g - Manual (Page 100)

Scan takes too long
• Check the settings
◦
If you set the resolution too high, the scan job takes longer and results in
larger files. To obtain good results, do not use a resolution that is higher
than needed. You can lower the resolution to scan more quickly.
◦ If you acquire an image through TWAIN, you can change the settings so
that the original scans in black and white. See the onscreen Help for the
TWAIN program for information.
• Check the status of the printer
If you sent a print or copy job before you tried to scan, the scan starts if the
scanner is not busy. However, the printing and scanning processes share
memory, which means that the scan might be slower.
Part of the document did not scan or text is missing
• Check the original
◦
Make sure that you loaded the original correctly. For more information, see
Load an original on the scanner glass or Load an original in the automatic
document feeder (ADF).
◦ If you scanned the document from the ADF, try scanning the document
directly from the scanner glass. For more information, see Load an original
on the scanner glass.
◦ Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try
enhancing the image after you scan the original.
• Check the settings
◦
Make sure that the input media size is large enough for the original that you
are scanning.
◦ If you are using the HP Printer Software, the default settings in the HP
Printer Software might be set to automatically perform a specific task other
than the one that you are attempting. See the onscreen Help for the HP
Printer Software for instructions about changing the properties.
Text cannot be edited
• Make sure that the OCR has been installed:
◦
Make sure that the OCR has been installed:
Windows: On the computer desktop, click Start, select Programs or All
Programs, click HP, select your printer name, and then click Printer Setup
& Software. Click Add More Software, click Customize Software
Selections, and make sure the OCR option is selected.
Mac OS X: If you have installed the HP software using the Minimum
installation option, the OCR software might not have been installed. To
install this software, place the HP software CD into the computer, double-
click the HP Installer icon on the software CD, and when prompted, select
the HP Recommended Software option.
◦ When you scan the original, make sure that you select a document type in
the software that creates editable text. If text is classified as a graphic, it is
not converted to text.
Chapter 8
96 Solve a problem