HP Officejet 6600 e-All-in-One Printer - H711a H711g - Manual (Page 113)

• If you are sending a fax manually from your phone that is connected directly
to the printer, you must use the keypad on the telephone to send the fax.
You cannot use the keypad on the printer control panel.
NOTE: If using a serial-type phone system, connect your phone
directly on top of the printer cable which has a wall plug attached to it.
The printer cannot receive faxes, but can send faxes
Solution:
•
If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the printer is set to All Rings. For more
information, see Change the answer ring pattern for distinctive ring.
• If Auto Answer is set to Off, you need to receive faxes manually;
otherwise, the printer cannot receive the fax. For information on receiving
faxes manually, see Receive a fax manually.
• If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up the printer when you have a voice mail service,
see Case F: Shared voice/fax line with voice mail. For information on
receiving faxes manually, see Receive a fax manually.
• If you have a computer dial-up modem on the same phone line with the
printer, check to make sure that the software that came with your modem is
not set to receive faxes automatically. Modems that are set up to receive
faxes automatically take over the phone line to receive all incoming faxes,
which prevents the printer from receiving fax calls.
• If you have an answering machine on the same phone line with the printer,
you might have one of the following problems:
◦
Your answering machine might not be set up correctly with the printer.
◦ Your outgoing message might be too long or too loud to allow the
printer to detect fax tones, and the sending fax machine might
disconnect.
◦ Your answering machine might not have enough quiet time after your
outgoing message to allow the printer to detect fax tones. This
problem is most common with digital answering machines.
The following actions might help solve these problems:
◦
When you have an answering machine on the same phone line you
use for fax calls, try connecting the answering machine directly to the
printer as described in Case I: Shared voice/fax line with answering
machine.
◦ Make sure the printer is set to receive faxes automatically. For
information on setting up the printer to receive faxes automatically,
see Receive a fax.
◦ Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
number of rings before answering.
Solve fax problems 109