HP Officejet 6600 e-All-in-One Printer - H711a H711g - Manual (Page 118)

Solve wireless problems
This section provides information about solving problems you might encounter when
connecting the printer to your wireless network.
Follow these suggestions in order, starting with those listed in the “Basic wireless
troubleshooting” section. If you still encounter problems, follow the suggestions
provided in the “Advanced wireless troubleshooting” section.
•
Basic wireless troubleshooting
• Advanced wireless troubleshooting
TIP: For more information about troubleshooting wireless problems, go to
www.hp.com/go/wirelessprinting.
TIP: If you are using a computer running Windows, HP provides a tool called HP
Home Network Diagnostic Utility that can help retrieve this information for some
systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/
wirelessprinting), and then click Network Diagnostic Utility in the Quick Links
section. (At this time, this tool might not be available in all languages.)
NOTE: After you resolve the problem, follow the instructions in After resolving the
problems.
Basic wireless troubleshooting
Perform the following steps in the order presented.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light is not on, the wireless capabilities might not have been turned on.
If you see a Wireless: Off option in the list, touch this option, and then touch On.
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and
your computer. Sometimes, turning off the power and then turning it back on recovers
from a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test.
To print a Wireless Test Report, touch (right arrow), touch Setup, touch Network,
and then select Print Wireless Network Test. If a problem is detected, the printed test
report includes recommendations that might help solve the problem.
TIP: If the Wireless Network Test indicates the signal is weak, try moving the
printer closer to the wireless router.
Chapter 8
114 Solve a problem