Sony FIU-900 - Manual (Page 106)

Appendix 1: Troubleshooting
SecureSuite XS Workstation Guide 107
Appendix 1: Troubleshooting
Following is a list of questions that frequently arise while using SecureSuite. For
more comprehensive help with SecureSuite, refer to our
online KnowledgeBase .
Common User Problems
Important: Please refer to the Sony® Puppy® installation guide (“Training Your
Puppy Unit”) included in your package or on the CD-ROM for specific instructions
on the installation and use of your fingerprint identity device.
Q: How many fingers should I enroll?
A: Multiple fingerprint readings ensure access to authorized users. Also, if you
enroll only one finger, and that finger becomes damaged, you may not be able to
access your computer. Therefore, we recommend enrolling at least two fingers.
Q: What should I do if I have trouble enrolling or verifying my fingerprint?
A: If you have trouble enrolling or verifying a fingerprint, try touching the
conductive material surrounding the sensor surface on both ends of the sensor,
while centering the finger on the sensor. Hold your finger as parallel as possible to
the fingerprint sensor surface when making contact to give the device a good,
readable fingerprint to enroll or verify.
Q: If I have dry fingers how can I reduce false rejections and ease the enrollment
of my fingerprints?
A: In case of dry fingers try these suggestions:
Clean the scanner surface.
Use a hand moisturizer.
Moisten your fingertips by breathing on the surface of your finger.
Rub your finger on your forehead before placing it on the fingerprint
sensor.