Sony SVR-2000 - Manual (Page 56)

56 Troubleshooting
filename[05 info fm] model name1[PTV Receiver] [X XXX XXX XX (X1)]
Symptom Solution
My SVR Recorder isn’t making the
setup phone calls.
• Do not use a wireless phone connection.
• Verify that your phone line is working by connecting a phone to the phone cord and
checking for a dial tone. Make sure the phone cord is connected to the
SVR Recorder and the wall jack.
• Try another local dial-in number from the Dial In Numbers screen. For
information on how to change the local dial-in number and other phone dialing
options, refer to the TiVo Viewer’s Guide.
• You may need to change your phone dialing options from the default. After making
changes, make a test call (choose “Make Test Call” from the Phone Connection
screen).
• If you have voice mail or other non-standard dial tone, turn off “dial tone
detection”.
• If you have call waiting, disable it by entering the correct prefix in “Call Waiting
Prefix” (usually “*70,”).
• If you use a dial prefix for outside lines, set “Dial Prefix” (for example, “9,”).
• Your phone line may have low voltage. Try turning off “phone availability
detection”.
• If you have a caller ID box, try removing it from the line since some models
interfere with the SVR Recorder modem’s ability to make a call.
• If you have a fax machine or computer modem connected to the same line, make
sure they are not using the line.
• It could be that you have too much line noise to make a connection. The
SVR Recorder ships with a 50' phone cord. Try a shorter cord, or you can buy a line
noise filter at your local electronics store.
• If the recorder repeatedly reports a busy signal trying to connect, try choosing a
different local dial-in number, or try making the call during off-peak hours.
01_COV.book Page 56 Sunday, May 26, 2002 11:46 AM