Bay Technical Associates RM356 - Manual (Page 106)

Reference Guide for the Model RM356 Modem Router
10-4 Troubleshooting
Troubleshooting a Remote Node or ISP Connection
To troubleshoot a remote node or an ISP connection, follow these instructions:
• Place a manual call to the remote node, using Menu 24.4.5. The progress of the call is
displayed on the screen. If the call does not connect, verify the following parameters in
Menu 11:
– Pri(mary) Phone #
– Sec(ondary) Phone #
• Verify your IP address in Menu 3.2 and verify the following parameters in Menu 11:
– My Login
– My Password
– Rem IP Addr
If the call is connected but quickly terminated, it indicates the possibility of a protocol
negotiation problem.
• Check the error log in Menu 24.3.1, which usually provides some indication of why the call
was dropped. If there is nothing in the log, the call may have been dropped by the remote
device. Verify that the configuration parameters between these two devices are consistent.
If you are still unable to determine the problem, refer to “ Using the Packet and Log Trace ” on
page 10-7 .
Troubleshooting a Remote User Connection
To troubleshoot a remote user connection:
1. Verify that you configured the authentication parameters in Menu 13. These parameters
are:
– CLID Authen
– Recv Authen
– Mutual Authen