Outside lines view, Call assistant 2.5 quick reference guide, 3 outside lines view – Allworx Call Assistant 2_5 User Manual
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Call Assistant 2.5 Quick Reference Guide
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2013 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their
respective owners.
Revised: April 19, 2013
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other various dialing methods. Only calls that were completed when Call Assistant was open
are displayed.
• Active Calls
o
Not Displayed – the Active Calls tab is disabled.
– lists active calls on the Allworx system. When the information is available, the
active call information includes: start time, duration, originating caller ID and destination
caller ID. The System Administrator can modify users’ access to the Active Calls display.
The following settings are available:
o
Brief Display (No Caller ID) – start time and call duration are displayed, caller-ID
fields display Private. This is the default setting.
o
Full Display (with Caller ID) – displays all available fields.
• Favorites
o
User Extensions
– behaves similarly to the Directory tab but with the ability to choose which
extensions to display as well as the ability to add external numbers. The Favorites tab can
include any of the following items:
o
System Extensions
o
System Speed Dial Numbers
o
Auto Attendants
o
Call Queues
o
Call Monitors
o
Custom External Phone Numbers
3.3 Outside Lines View
If your handset configuration on the Allworx server is set up for Line Appearances, all incoming lines
will show up in the Outside Lines area. Placing calls using the outside lines can be done by
selecting the desired outside line button and entering the number in the Dial Pad. Each line button
shows the status through the use of color:
Color
State
Green
Ringing
Red
Active
Gray
Inactive