Allworx Call Assistant 2_5 - Manual (Page 8)

Call Assistant 2.5 Quick Reference Guide
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respective owners.
Revised: April 19, 2013
Page 4
3.1 My Calls View
My Calls shows all calls currently being handled at the user’s extension. The calls are ordered with
the oldest calls at the top. The calls that are directed to the My Calls view are all calls that ring the
user’s phone’s programmable function keys (PFK) and Call Assistant Appearances. This includes
Call Appearances, Line Appearances, Queue Appearances, ACD Appearances and Call Monitors.
The My Calls View shows the following fields:
• Status
o Ringing –
– The phone icon will show if the call is:
o Active –
o Being Recorded –
o On Hold– (blinking)
o Ended –
• Call
– Displays Caller-ID information such as name and number, if available.
• Line / Type
– Displays the Line or Call Appearance that the call came in on or when out on
and information such as that the call is on hold.
• Time
– Shows the elapsed time of the call.
Note: The column width for each field can be changed by clicking on the boundary line between
field names and dragging it to a new position.
The following actions can be initiated on the calls:
• Answer
• Release
• Hold / Resume
• Transfer
• Transfer to Voicemail
• Park
• Start / Stop Record (when available)