Allworx Call Assistant 2_5 - Manual (Page 13)

Call Assistant 2.5 Quick Reference Guide
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respective owners.
Revised: April 19, 2013
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1. Click Transfer on the toolbar.
2. Click the targeted extension in the Directory, Auto Attend, Queues, Monitors or Favorites
tab.
Note: Alternatively, the Transfer operation can be performed by dragging the call to the
destination on one of the five tabs.
3. The call status changes to ‘Ended’ in My Calls view and is eventually removed from the
view.
Attended transfer – transfer to a targeted extension with an announcement to the target user:
1. Place the call on Hold by selecting Hold option on the toolbar.
2. Dial or intercom the targeted extension so they are aware of the transfer.
3. Place the targeted party on hold.
4. In the My Calls view select the original call (on hold) to be transferred.
5. Click Transfer on the toolbar.
6. Click the targeted extension call in My Calls view.
7. The call is immediately removed from My Calls view. The targeted extension call status
changes to Ended, and then is removed from My Calls view.
4.5 Transfer to Voicemail
The user can transfer a call directly to a user’s voicemail with the Transfer to VMail option on the
toolbar.
4.6 Cancel Transfer
After Transfer or Transfer to Voicemail has been selected, selecting this option will terminate the
transfer operation and resume the call.
4.7 Park
The Park option places a call on hold to one of the designated parking extensions (701 through
709)
†
4.8 Intercom
. Parked calls can be retrieved by any handset in the system or by the Call Assistant using the
Park tab.
Allworx phones on the same system can be used as intercoms by using the Intercom option.
†
Extensions may vary per system.