Allworx Call Assistant 2_5 - Manual (Page 14)

Call Assistant 2.5 Quick Reference Guide
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respective owners.
Revised: April 19, 2013
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1. Select the targeted extension in the Directory view.
2. Select the Intercom toolbar option.
3. The phone will announce the connection by ringing. After the ring, begin speaking.
4. The person you called will hear you over the speaker.
When the Intercom option is used with non-Allworx handsets, it places a call to the phone rather
than acting as an intercom.
4.9 Page
The Call Assistant user can broadcast a message to multiple phones using the Page option.
Broadcast a message to any of the Allworx system paging zones by selecting one from the drop-
down menu under the Page toolbar option. This broadcast will go to the extensions assigned to that
paging zone. If you click the Page button rather than pulling down the zone list, the first paging zone
in the list will be used.
4.10 Start/Stop Record
Calls can be recorded and saved as WAV files. Recordings can be played in Windows Media Player
and other popular media player programs. Each recording is saved in a folder named Recorded
Calls in the user’s My Documents folder. File names are composed of the date and time of the
recording.
Start Recording – To record the call that is selected in the My Calls view, select the Start/Stop
Record option or right-click on the call and choose Start or Stop Recording from the pop-up menu.
Stop Recording – To stop recording, select the Start/Stop Record toolbar option or right-click on
the call and choose Start or Stop Recording from the pop-up menu. Recording will stop
automatically if the call is released, parked, or transferred. It is possible to pause recording by
selecting Start/Stop Record. To restart recording, select Start/Stop Record, again. Recording will
pause when a call that is being recorded is put on hold. To restart recording of a held call after it is
resumed, select Start/Stop Record, again. A beep will be inserted into the audio file each time a
recording is resumed.
Options – Under the Options menu on the toolbar, users can change the folder in which to save
recordings, choose the audio compression format, and set the recording volume.
Limitations – When recording is in progress, 3-way Conference calling is disabled. Conversely, if a
Conference call that is hosted by the Call Assistant user is already in progress, recording will be
prevented. However, conference calls that are set up using the Conference Center or 3-way
Conference calls that are hosted by one of the other participants can be recorded.
4.11 Options
Call Recording Options – the following options can be set for Call Recording:
• Select the audio file folder location