Allworx Call Assistant 2_5 - Manual (Page 15)

Call Assistant 2.5 Quick Reference Guide
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respective owners.
Revised: April 19, 2013
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• Set the audio file compression format (G.711 u-law or PCM)
• Set the recording volume level
Switchboard Options – enable or disable the tabs displayed in the switchboard view. All tabs are
displayed by default. At least one tab must be enabled. Enable or disabled the Dialpad display from
this option.
Favorites Selections – add or remove items displayed in the Favorites tab. No items are displayed
by default.
4.12 Dialing Calls
Call Assistant can perform various dialing functions:
• Place a New Call
– To place a new call, click the Dial button and enter digits into the Dial
Pad. Dialing rules must be followed (e.g. entry of PIN Codes).
• Dial an Extension
– To dial an extension, double-click on it in the Directory or Favorites tab
or select it and click the Dial button.
• Dial a Previous Caller
– To dial the number of someone that you previously called or who
called you, double-click on the entry in the Call History tab or select the entry and click the
Dial button.
• Place a New Call on a Specific Outside Line
– If your handset is configured on the server for
one or more Line Appearances, a new call can be placed using a specific outside line by
clicking on an outside line button in the Outside Lines view.
• Dial Digits in an Existing Call
– To dial digits in a call that is in progress, right-click on the call
and then select Dial Additional from the menu. This option can be used for navigating within
an Auto Attendant or within the Message Center
• Copy & Paste digits in Dial Pad – The Dial Pad supports the copy & paste of valid phone
digits (0-9, #, *) from the clipboard. Invalid characters are removed. The valid digits are sent
to the phone, one after another as though they were being typed into the Dial Pad. A right
mouse click on the Dial Pad offers the option to paste “as-is” or append the number to seize
an outside line to the beginning of the dialing number (Nine (9)
† , in the default internal dial
plan).
†
Digit for accessing an outside line may vary per system.