Allworx Call Assistant 2_5 - Manual (Page 12)

Call Assistant 2.5 Quick Reference Guide
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respective owners.
Revised: April 19, 2013
Page 8
4 Product Features / Toolbar Options
Toolbar options are enabled or disabled based on the status of the call currently selected in the My
Calls view or Call History tab. To perform any of the call options on the Call Assistant toolbar, a call
must be selected. The selected call is indicated with a blue border.
Inbound call unselected
Active call selected
4.1 Answer
An inbound call will be displayed in the My Call view as ringing. This call can be answered by two
methods:
1. Select the ringing call in My Calls view and then select Answer on the toolbar
or
2. Double click on the ringing call in My Calls view.
4.2 Release
End or drop the selected call in My Calls view.
4.3 Hold/Resume
When a call is placed on Hold, the Resume toolbar option can be used to return to this call. The call
indicates Hold in My Calls view with a blinking call icon in the status column.
4.4 Transfer
Calls can be transferred to another extension by performing either a blind transfer or attended
transfer using Call Assistant.
Blind transfer – transfers to a targeted extension without an announcement: