CTL Instant Notify - Manual (Page 14)

Creating a Notification List
Instant Notify User Manual
10
To set the callout options for
this members list, select the
Notification Options TAB.
Figure 12 List Notification Options TAB
Selections
Voice Message Reply – If installed on a VSLX / DFX VM platform called party can dial # to leave reply.
Transfer Feature / Transfer Number – Allows called party to dial “0” for hook-flash transfer.
Email Report– Sends an Email report to list owner per call or a summary when finished callouts.
Security Code Required / Security Code Attempts – Person called must enter their personal code to hear
the notification message. (See Figure 10)
Acknowledgement Required – Person called must enter the list’s common Acknowledgement code to hear
the notification message. May be a single digit just to confirm delivery.
Acknowledgement Attempts – __ Acknowledgement Code – __ Retry if Not Validated – [ ]
The message selected in the General TAB / Select List Recording(s) / Security/Acknowledgement
(See Figure 9) will be played first. Example: “Enter your security code plus pound to hear this message”
or “Please enter ____ (acknowledgement code) plus pound to hear this message.”
Remainder Dialing – Start a subsequent callout session from the same previous point in a list.
Number of Contacts Required – Stop the list callouts after successful calls to X members have been done.
If acknowledgement or security is enabled X required members must respond.
Email Report– Sends an Email report to list owner per call or a summary when finished callouts.
Answering Machine
Enable Detection – When the callout is answered, apply logic to determine if it was an answer machine.
Retry Call If Detected – If an answering machine is detected, play the Message and then call back a
second time for an attempt to get a live person. Only 1 message is left on machine.
Leave message If Detected – If answer machine is detected, play the Message, consider the call a success.
Rules
Max Call Retry Attempts –If the call in not completed, this sets the number of times a callout is tried
before it is considered unsuccessful and stops calling this list member.
Dial Timeout – The number of seconds to wait before abandoning due to no detected progress tones.
Busy Retry Delay – The number of seconds to wait before re-trying a previously busy callout.
RNA Retry Delay – The number of seconds to wait before re-trying a previous Ring No Answer.
Polling
Digit 0 - # - Called party may be asked to press a digit to answer a question. Digit shows in call report.