Setting 911 assist on, In the event of a crash, Sync® 335 – FORD 2014 Mustang v.2 User Manual

Page 336

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Setting 911 Assist On

If your vehicle is not equipped with a navigation system, perform the
following:
1. Press the phone button to enter the Phone Menu.
2. Scroll until 911 Assist appears in the display.
3. Scroll to select ON, then press OK. Set On appears in the display.

If your vehicle is equipped with a navigation system, perform the
following:
1. Press the PHONE hard button.
2. Select the Settings tab.
3. Press Advanced. Select 911 Assist, then turn the system on.

To make sure that 911 Assist works properly:
• SYNC must be powered and working properly at the time of the

incident and throughout feature activation and use.

• SYNC 911 Assist feature must be set on prior to the incident.
• A Bluetooth-enabled and compatible phone has to be paired and

connected to SYNC.

• A connected Bluetooth-enabled phone must have the ability to make

and maintain an outgoing call at the time of the incident.

• A connected Bluetooth-enabled phone must have adequate network

coverage, battery power and signal strength.

• The vehicle must have battery power and be located in the United

States, Canada or in a territory in which 911 is the emergency
number.

In the Event of a Crash

Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.

Before making the call:

• SYNC provides a short window of time (about 10 seconds) to cancel

the call. Failure to cancel the call results in SYNC attempting to dial
911.

• SYNC says the following, or a similar message: “SYNC will attempt to

call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”

SYNC®

335

2014 05+ Mustang (197)
Owners Guide gf, 2nd Printing, May 2013
USA
(fus)

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