FORD 2014 Mustang v.2 - Manual (Page 352)

USB and media issues
Issue Possible cause(s) Possible solution(s)
I am having
trouble
connecting my
device. Possible device
malfunction.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Make sure you are using the
manufacturer’s cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
• Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does
not recognize
my device
when I turn
on the car. This is a device
limitation. Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth
audio does not
stream.
• This is a
phone-dependent
feature, OR
• The device is not
connected.
Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does
not recognize
music that is
on my device.
• Your music files may
not contain the proper
artist, song title, album
or genre information,
OR
• The file may be
corrupted, OR
• The song may have
copyright protection
which does not allow it
to play. • Make sure that all song details
are populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC® 351
2014 05+ Mustang (197)
Owners Guide gf, 2nd Printing, May 2013
USA (fus)