FORD 2014 Mustang v.2 - Manual (Page 353)

Vehicle Health Report and SYNC Services (Traffic, Directions and
Information) issues
Issue Possible cause(s) Possible solution(s)
I received a
text that the
Vehicle Health
Report is not
activated.
• Your account may
not be activated on the
website, OR
• You may have the
wrong VIN (vehicle
identification number)
listed. • This is a free feature, but you
must first register online to use it.
• Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the
report on the
website, or I
receive a
system error. The preferred dealer
information did not
load correctly. When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a
report.
• This could be due to
your phone’s
compatibility, OR
• Bad signal strength,
OR
• Your phone may not
be activated on the
website. • Update your mobile number in
your account on the website.
• Make sure you have full signal
strength and that your Bluetooth
volume level has been turned up.
• Try deleting your phone and
performing a clean pairing.
I heard a
commercial
when I tried
to use Traffic,
Directions and
Information.
• The phone in use is
not activated, OR
• Your phone has ID
blocker active. • This is a free feature, but you
must first register online to use it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
352 SYNC®
2014 05+ Mustang (197)
Owners Guide gf, 2nd Printing, May 2013
USA (fus)