FORD 2014 Mustang v.2 - Manual (Page 355)

Voice command issues
Issue Possible
cause(s)
Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
• You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• Contacts in your
phonebook may be
very short and
similar, or they
may contain
special characters,
OR
• Your phonebook
contacts may be
saved in CAPS. • Review the phone voice
commands at the beginning of the
phone section.
• Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe Wilson”.
• The system works better if you
list full names, such as “Joe
Wilson” rather than “Joe”.
• Do not use special characters
such as 123 or ICE, as the system
does not recognize them.
• If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
AppLink issues
Issue Possible cause(s) Possible solution(s)
SYNC does
not find any
mobile apps
that are on
my phone.
• Your device may not
support the AppLink
feature, OR
• The application does
not support AppLink.,
OR
• If you have an
iPhone, it may not be
plugged in, OR
• Your phone may not
be paired or
connected. • Check the website for
compatible devices and
applications.
• Make sure your device is paired
and connected. If you have an
iPhone, make sure it is plugged in
using the USB and that the
application is running in the
foreground.
354 SYNC®
2014 05+ Mustang (197)
Owners Guide gf, 2nd Printing, May 2013
USA (fus)