FORD 2013 Edge v.1 - Manual (Page 394)

• A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
• The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist™); however, if 911 Assist™ is
triggered, SYNC
௡ tries to contact emergency services. If a connected
phone is damaged or loses connection to SYNC
௡, SYNC௡ searches for,
and tries to connect to, any available previously paired phone and tries to
make the call to 911.
Before making the call:
• SYNC௡ provides a short window of time (about 10 seconds) to cancel the
call. Failure to cancel the call results in SYNC
௡ attempting to dial 911.
• SYNC௡ says the following, or a similar message: “SYNC௡ will attempt to
call 911, to cancel the call, press Cancel on your screen or press and hold
the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist™ May Not Work If
• Your cellular phone or 911 Assist™ hardware was damaged in a crash.
• The vehicle’s battery or SYNC system has no power.
• The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist™ Privacy Notice
Once 911 Assist™ is set on, it may disclose to emergency services that
the vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist™ may also be capable of electronically or verbally disclosing to
911 operators the vehicle location, and/or other details about the vehicle
or crash to assist 911 operators to provide the most appropriate
emergency services. If you do not want to disclose this information, do
not turn the feature on.
394 SYNC
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2013 Edge (edg)
Owners Guide gf, 1st Printing
USA (fus)