FORD 2013 Edge v.3 - Manual (Page 414)

Vehicle Health Report/Services (Traffic, Directions and
Information) Issues
Issue Possible
Cause(s)
Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.
• Your account
may not be
activated on the
website, OR
• You may have
the wrong VIN
(vehicle
identification
number) listed. • This is a free feature, but you
must first register online to use
it.
• Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the
report on the
website, or I
receive a system
error. The preferred
dealer
information did
not load correctly. When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
SYNC® 413
2013 Edge (edg)
Owners Guide gf, 3rd Printing
USA (fus)