FORD 2013 Edge v.3 - Manual (Page 466)

Note: If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
Note: Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
• For information on airbag deployment, see the Supplementary
Restraints System chapter.
• For information on the fuel pump shut-off, see the Roadside
Emergencies chapter.
Setting 911 Assist On
Press the Information button > Apps > 911 Assist, then select
On.
You can also access 911 Assist by:
• Pressing the Settings icon > Settings > Phone > 911 Assist, or
• Pressing the Settings icon > Help > 911 Assist.
To Make Sure that 911 Assist Works Properly
• SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
• The 911 Assist feature must be set on before the incident.
• You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
• A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
• The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
MyFord Touch® (If Equipped) 465
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