FORD 2013 Edge v.3 - Manual (Page 415)

Vehicle Health Report/Services (Traffic, Directions and
Information) Issues
Issue Possible
Cause(s)
Possible Solution(s)
I am unable to
submit a report.
• This could be
due to your
phone’s
compatibility, OR
• Bad signal
strength, OR
• Your phone
may not be
activated on the
website. • Update your mobile number
in your account on the website.
• Make sure you have full signal
strength and that your
Bluetooth volume level has been
turned up.
• Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.
• The phone in
use is not
activated, OR
• Your phone has
ID blocker active. • This is a free feature, but you
must first register online to use
it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
414 SYNC®
2013 Edge (edg)
Owners Guide gf, 3rd Printing
USA (fus)