Canon Authorized Sen for ImageRUNNER Machines Version 4.1 - Manual (Page 149)

Authorized Send Installation and Configuration Guide for imageRUNNER Machines 149
Chapter 5 Troubleshooting
This chapter explains the various issues that may arise when installing and configuring the
necessary components of the Authorized Send application, along with possible causes and
remedies.
Problem You cannot connect to the network.
Remedy Make sure that:
• The IP addresses of the MEAP device and server PCs are correct, and that you
can ping the device.
• The server PC is on the network.
• You are not using a proxy server.
Problem The Authorized Send application is not functioning properly.
Remedy Verify that the supported MEAP contents and system software versions are
installed on the MEAP device.
Problem When creating a share name on the Authorized Send Configuration screen, the
message <Connection failed. Could not resolve host name: xxx.> is displayed.
Remedy Make sure that the MEAP device is on the same domain as your domain
controller. (See
“Setting DNS Server Settings,” on p. 135.)
Problem Cannot access SMS.
Remedy Two people cannot be logged on to SMS at the same time. Make sure that you are
the only one logged on to SMS, and that you have the correct IP address and port
number (:8000).
Problem The Authorized Send application cannot be installed or started.
Remedy Check to make sure that:
• Another application is not using resources.
• An authorized copy of the software is being used.