Sony PCG-735 User Manual
Page 102
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VAIO Nolctxjok Computar Usar Guida
Oil Change'“
(Sony SOS
Edition)
/ Sony
* Fax-on-Demand
« Sony SOS
software
This program is preinstalled on your hard disk, and
is a useful companion to SOS. Using the Internet, it
provides updated device drivers, software fixes and
updates provided by Sony for the software titles
included with your Sony computer. SOS Oil Change
scans your computer to identify software
applications and their versions. It then logs on to the
Internet, compares your software configuration
against the Sony database, and notifies you of the
software fixes and updates available for your
computer. For each fix and up>date, it provides an
explanation. After selecting the software fixes and
updates you require, SOS Oil Change downloads
and installs the selected items. If, for any reason, the
new software/device driver is not irtstalled
successfully, your current configuration will be
retained. To contact SOS Oil Change support dial
1-888-4SONYPC (1-888-476-6972).
This service provides you with answers to commonly
asked questions. You can use this automated service
to request a list of available topics and then select the
topics that you want to receive. To contact the Sony
fax-on-demand service, call 1-888-4SONYPC
(1-888-476-6972). (Requires a fax machine or your
fax software.)
This preinstalled program connects you to a
Customer Support Representative. SOS is available
24 hours a day, seven days a week for 90 days after
the origirval date of purchase. Connect your modem
before you call, so the representative can access your
system if necessary. "Calling SOS" on page 95
describes how to use the SOS software. Before calling
SOS, try runrung First. Aid axid Oil Change. You may
find that this resolves your problem. First Aid, Oil
Change, and SOS are all available from the Help
Center on the Start menu.
Calling SOS
You can call and speak with a Sony Customer
Support Representative without using your
computer by calling 1-888-4SONYPC
(1-888-476-6972). Software support is available 24
hours a day, seven days a week for 90 days after the
original date of purchase.