Calling sos, Cauing sos – Sony PCG-735 User Manual
Page 103
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Getting Help
Calling SOS
The SOS application enables you to exchange inforn\ation with a Sony
Customer Support Representative (CSR). Here's how it works:
□
Type your name and the problem description in the SOS window.
□
Dial the SOS hotline with a single click of the mouse.
□
Specify the access level for the CSR.
□
The CSR resolves the problem.
Before using SOS, make sure the computer is connected to a phone line as
described in "Connecting a Phone Line" on page 48. If you do not have a
phone line connected to your computer, you can call SOS by dialing
1-888-4SONYPC (1-888-476-6972). SOS support is available for 90 days
from the original date of purchase.
To place a call to SOS
-1 Click the Start button on the Windows 98 taskbar.
2
Point to Help Center, point to Step 4 Call SOS, and then click Sony
Online Support (SOS).
3
Click the Connect to SOS icon in the Sony Online Support screen to
open the SOS window.
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