Avaya 40DHB0002USAR - Manual (Page 25)

Phone Manager
Phone Manager User Guide Page 25
IP Office 40DHB0002USAR Issue 13a (22nd September 2005)
Voicemail
Phone Manager Pro only with Voicemail Pro. On accessing your Voicemail box (either via Voicemail
Ringback or by dialing *17 or via the
Messages tab) a Voicemail tab will appear. This will display all
new, old and saved messages. You can then use the control buttons (as below) to forward, replay, skip,
pause, play, save, delete and play saved messages.
To play a particular message double-click the message.
• - Message Back
• - Skip Back
• - Unpause selected message
• - Skip Forward
• - Message Forward
• - Pause selected message
• - Delete selected message
• - Save selected message
• - Play Saved Messages
Queue
Phone Manager Pro only. The Queue tab in Call History allows you to monitor the number of calls being
held in a queue for a particular Hunt Group. See
Working with Queues .
The Hunt Groups you wish to monitor are configured in the Queue ID tab under Configure Preferences.
The Hunt Group must already exist on the System and must have Queuing enabled - please refer to
your System Administrator.
The Queue tab will then appear in Call History and can display up to two Queue monitors. These
monitors will indicate the number of calls currently queued for that Hunt Group. Each call held in a queue
is indicated by a blue box. When the mouse pointer is moved over a Queue monitor the number of calls
in the queue is displayed in the Hint Box.