CHEVROLET 2011 Suburban - Manual (Page 493)

Black plate (1,1) Chevrolet Tahoe/Suburban Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-2
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-4
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program
(U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-11
Service Publications
Ordering Information . . . . . . 13-14
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-16
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-16
OnStar
® . . . . . . . . . . . . . . . . . . . . 13-17
Navigation System . . . . . . . . . 13-17
Radio Frequency
Identification (RFID) . . . . . . . 13-18
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-18