If you need assistance or service, Before calling for assistance – Whirlpool MC8130XA User Manual
Page 68
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I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
you what to do if you still need assistance or sen/ice. When calling our Consumer Assistance Center
for help or calling for service, please provide a detailed description of the problem, your appliance’s
complete model and serial numbers and the purchase date. (See page 2.) This information will help
us respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
operate
The power supply cord is not
plugged into a live circuit with
the proper voltage.
Plug power supply cord into a live
circuit with the proper voltage. (See
pages 7 and 9.)
A household fuse has blown or
a circuit breaker has tripped.
Replace household fuse or reset
circuit breaker.
The electric company has
experienced a power failure.
Check electric company for a power
failure.
The micro
wave oven will
not run
If Temperature Probe is being
used, K is not plugged tightly
into its socket.
Plug in Temperature Probe securely.
The door is not firmly closed
and latched.
Firmly close and latch door.
You did not touch START/
ENTER.
Touch START/ENTER.
You did not follow directions
exactly.
Check instructions for the function
you are operating.
An operation that was pro
grammed earlier is still running.
Touch OFF/CANCEL to cancel
previous programming.
Microwave
cooking times
seem too long
The electric supply to your
home or wall outlets is low or
lower than normal.
Your electric company can tell you if
the line voltage is low. Your electri
cian or service technician can tell you
if the outlet voltage is low.
The Cook Power is not at the
recommended setting.
Check “Microwave cooking chart" on
page 63.
There is not enough cooking
time for the amount of food
being cooked.
Allow for more time when cooking
more food at one time.
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