Vertical Communications SCS 8324F - Manual (Page 76)

rogramming GCA70-245
66 Comdial August, 03
6.4.5 ASSIST BUTTON
This feature allows you to program a button to be used for sending a
message to an LCD speakerphone. Once programmed, you can press
the ASSIST button at anytime to sound a tone burst at the called
station and present a preprogrammed message in the station display.
You can send a message while on a call without alerting the distant
party. This feature is useful for requesting assistance while engaging
on a call. For example, a customer service representative could
request assistance from a supervisor while talking to a problem caller.
The supervisor, upon receiving the tone and noting the display
message, could perform an executive override or service observing
action to join the call or monitor it.
• To program an assist button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS programmable button you want as assist button.
3. DIAL 7.
4. CHOOSE from one of the following
options to select the type of message
that will be delivered with the
ASSIST button:
• DIAL * to choose system-
provided message (ASSIST plus
name or extension number of
station sending message)
• DIAL keypad number (1, 2, 3 etc.) to choose preprogrammed
message (see attendant or table on page 93 for list of LCD
messages).
5. IF one particular station must always receive message, DIAL exten-
sion number of that station.
6. PRESS SPEAKER to end.
Assist J Doe
MON 24 12:35
Default Call for Assistance