Crestron electronic STX-1700CXP - Manual (Page 32)

2-Way RF Wireless Touchpanel Crestron STX-1700CXP
28 • 2-Way RF Wireless Touchpanel: STX-1700CXP Operations Guide - DOC. 6144
STX-1700CXP Troubleshooting (continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel display is
dark. Standby or power
down timeout has
elapsed. Touch screen to reactivate.
No power to the
touchpanel. Verify the power is properly applied and all
connections are made.
One or more "quick"
pushbuttons do not
function as expected. Unit out of range.
Refer to "Out of
Range Feature" on
page 27. Bring unit in range.
Wrong SIMPL
Windows program
uploaded. Upload correct SIMPL Windows program.
Refer to the SIMPL Window help file for more
information.
Touchpanel operation
appears unreliable. Touchpanel is out of
range. Refer to "Out Bring unit within range. Refer to
"Specifications" for details.
of Range Feature"
below. Use reserved join number 17509 in SIMPL
Windows program to indicate when touchpanel
is out of range.
Install an additional TPS-RFGWX near the
area of use to accommodate roaming.
RF Interference Test as wired unit. If unit tests OK as wired
touchpanel, and fails as wireless touchpanel,
call Crestron Customer Service.
Code related issues Test as wired unit. If unit tests OK as wired
touchpanel, and fails as wireless touchpanel,
call Crestron Customer Service.
Touchpanel does not
function and SIG LED
on TPS-RFGWX
illuminates, but Rx or
Tx LEDs do not. Touchpanel RF ID is
not set to match the
RF ID assigned in the
control system
program. Verify that RF IDs match. Refer to the "Select
Interface" on page 8 for details and RF ID
parameters assigned in the program.
SIG LED on TPS-
RFGWX does not
illuminate. RF channel of
Touchpanel and
channel ID of TPS-
RFGWX receiver do
not match. Verify that RF channel matches channel ID of
TPS-RFGWX. Refer to the "Select Interface"
on page 8 for details and RF ID parameters
assigned in the program.
Touchpanel screen
changes without
touching screen or
buttons. Touchpanel went out
and then in range
while control system
changed a screen. Use reserved join number 17509 in SIMPL
Windows program to indicate when touchpanel
is out of range.
Out of Range Feature
The out of range feature is always active. It is up to the programmer to provide an
indication on the touchpanel.
When the STX-1700CXP is out of range, it displays an out of range indication of
your choice (refer to “Reserved Join Numbers” on page 19), and the touchpanel does
not respond. Also, the TPS-RFGWX’s Tx (transmit) LED will flash every four to
five seconds for approximately 30 seconds and then the LED stops flashing (the unit
stops transmitting if the touchpanel does not come into range in the allotted time). If
the touchpanel comes into range before the TPS-RFGWX stops transmitting, the
display reverts to whatever screen the control system has active. If the touchpanel
comes into range after the TPS-RFGWX stops transmitting, the user must touch the
screen to activate the gateway and leave the out of range screen.