Appendix trouble-shooting, General trouble-shooting, Recovery/rescue image – Hatteland Display HM C01 (Rugged) User Manual

Page 44: Recovery / rescue image - quick start

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44

IND100077-91

Appendix

Trouble-shooting

GENERAL TROUBLE-SHOOTING

CD-ROM FAILURE OR READ/DETECTION PROBLEMS?

If the product are operated/located in a area with extreme condensation, the CD/DVD-ROM drive may not work

correctly due to condensation on the read head. Keep the product on for a while until it’s reached normal operating

temperature, and retry accessing discs. Otherwise, consider using USB memory sticks or alternative storage devices.

NO CD-ROM AVAILABLE ON YOUR PRODUCT FOR INSTALLING DRIVERS/SOFTWARE?

Please use USB memory sticks, USB Floppy drive, USB CD-Rom Drive or alternative storage devices to transfer or

install software on CD-ROM-less units. You may also download drivers from: http://www.hatteland-display.com/archive

RECOVERY/RESCUE IMAGE

IND101744-1 rev 04 - 18 Sep 2014 - 6987/6923/363

Hatteland Display AS, Åmsosen, N-5578 Nedre Vats, Norway

Tel: (+47) 4814 2200 - [email protected] - www.hatteland-display.com

RECOVERY / RESCUE IMAGE - QUICK START

The Recovery Kit (USB Flash) will attempt to restore the HDD/SSD partition back to factory default overwriting all

current data available on the HDD/SSD device. The recovery image is located either on a hidden partition image

located on the computer unit (HT/HM C01 with WinXP only) or it is included as a image on the USB Flash Kit for

HT 221, HT 216, HT B17, HT B18, HT B22 and HT/HM C01/C02 (Win7 only) computer models. The recovery

image fi le is not accessible from any operating system, only by the Recovery Kit (USB Flash) provided by Hatteland

Display. For more information, visit

http://www.hatteland-display.com/os

Note that all fi les created after initial factory boot will be DELETED - make sure you do backup!

Restore from external USB recovery image:

1: Insert the USB Flash media into the computer usb connector.

2: Restart the computer.

3: On the fi rst screen that appear, press “Delete” or “F2” on the keyboard (depending on BIOS model) to bring up

the BIOS setup screen.

4: Select “Advanced BIOS features” or “Boot“ (depending on BIOS model).

5: Set “Harddisk boot priority” to “USB HDD” as number 1

or select "Hard Disk Drives", then modify "1 st" to "USB: ...." depending on BIOS model.

6: Press F10 and then Enter on keyboard, or “F4” to save settings (depending on BIOS model).

7: Follow the on screen instructions that will be executed from the USB Flash media, such as;

8: After the restore operation is complete, remove the USB Flash Media and restart.

9: The computer is now restored to its original factory state.

10: If rescue failed, an error message will be displayed.

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