Problems with the smartkey, Opening and closing, Smartkey – Mercedes-Benz 2011 E Class Sedan User Manual

Page 84

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Problems with the SmartKey

Problem

Possible causes/consequences and M Solutions

You cannot lock/
unlock the vehicle
using the SmartKey.

The SmartKey battery is discharged or nearly discharged.

X

Point the tip of the SmartKey at the driver's door handle from a
distance of approximately 1.5 ft (50 cm) and try to unlock or
lock the vehicle again.

If this does not work:

X

Lock or unlock the vehicle using the mechanical key
(

Y

page 79).

The SmartKey is faulty.

X

Lock the vehicle as described in the "Locking the vehicle
(mechanical key)" section (

Y

page 86) or unlock it using the

mechanical key (

Y

page 79).

X

Have the SmartKey checked at a qualified specialist workshop.

You can no longer
lock/unlock the
vehicle using KEYLESS-
GO.

KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.

X

Pull the door handle and then turn the SmartKey to position

2

in the ignition lock.

There is a malfunction with KEYLESS-GO.

X

Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.

X

Have the SmartKey checked at a qualified specialist workshop.

There is interference from a powerful source of radio waves.

X

Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.

You have lost a
SmartKey.

X

Have the SmartKey canceled at an authorized Mercedes-Benz
Center.

X

Report the loss immediately to the vehicle insurers.

X

If necessary, have the locks changed as well.

You have lost the
mechanical key.

X

Report the loss immediately to the vehicle insurers.

X

If necessary, have the locks changed as well.

82

SmartKey

Opening and closing

BA 212 USA, CA Edition B 2011; 1; 5, en-US
dimargi

Version: 3.0.3.6

2010-05-20T13:33:46+02:00 - Seite 82

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