Saturn 2009 ASTRA - Manual (Page 287)

Customer
Information
Customer Information
Customer Satisfaction
Procedure .......................12-1
Online Owner Center ........12-4
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-5
Customer Assistance
Offices ............................12-5
GM Mobility
Reimbursement
Program
..........................12-6
Roadside Assistance
Program ..........................12-6
Scheduling Service
Appointments ..................12-8
Courtesy Transportation ....12-9
Collision Damage
Repair ...........................12-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-14
Reporting Safety
Defects to the
Canadian Government
...12-14
Reporting Safety
Defects to Saturn ..........12-14
Service Publications
Ordering Information ......12-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy ...................12-16
Event Data Recorders .....12-16
OnStar ® ..........................12-17
Navigation System ...........12-17
Radio Frequency
Identification (RFID) .......12-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE: Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
Customer Information 12-1