Saturn 2009 ASTRA - Manual (Page 288)

STEP TWO: Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center
team member will handle your call
and assist in providing product
and warranty information, the
nearest retailer location, roadside
assistance, brochures, literature and
discuss any concerns you may have.
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Please have the following information
available to give the Customer
Assistance Representative:
• Vehicle Identification
Number (VIN). This 17-digit
number can be found on the
vehicle registration or title, on the
upper driver side corner of the
instrument panel, or on your
roadside assistance key card.
• The name of your selling and
servicing retail facility.
• Vehicle delivery date and present
mileage.
• Your daytime and evening phone
numbers.
When contacting Saturn, please
remember that your concern
will likely be resolved at a retailer’s
facility. That is why we suggest
you follow Step One first.
STEP THREE (U.S. Owners):
Both Saturn and its retailers
are committed to making sure you
are completely satisfied with
your Saturn vehicle. However, if you
continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two,
Saturn and its retailers offer the
additional assistance of a neutral
party through our voluntary
participation in a mediation/
arbitration program called Better
Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. This program is
available at no cost to you, our
customer.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case is
generally heard within 40 days. If you
do not agree with the decision given
in your case, you can reject it and
proceed with any other venue for
relief available to you.
12-2 Customer Information