Casella CEL CEL-278 - Manual (Page 31)

7. MANUFACTURERS SERVICING & WARRANTY
ARRANGEMENTS
In order to ensure its rigid conformity with the requirements of the
specification, the instrument is thoroughly inspected and calibrated prior to
dispatch from the factory. All technical Information for an individual
instrument is filed under the instrument serial number. Therefore the serial
number should be quoted in any correspondence concerning the instrument.
The manufacturers undertake to rectify any defect in the instrument that is
directly attributable to faulty design or assembly, and which becomes
apparent during the warranty period. In order to take advantage of this
warranty, the instrument must be returned, carriage paid, to the
manufacturer's factory or accredited agent, where necessary repairs will be
carried out. The warranty period beginning with the initial calibration date
shown on the Calibration Certificate is normally 12 months, but with
exceptions on certain specialized components supplied by other
manufacturers which are warranted for shorter periods.
Some of the specialized components used in this instrument may be subject
to longer guarantees by their actual manufacturers, and in all such cases, the
benefit of these undertakings will be passed on to the user. However, Lucas
CEL Instruments Ltd's liability is limited to items of their own manufacture,
and they do not accept liability for any loss resulting from the operation or
interpretation of the results from this equipment.
In the event of a malfunction developing during the warranty period, the
instrument should be carefully packed and returned either to CEL's local
agent, or in the case of domestic sales, to the CEL Service Department at
Hitchin. Please make a photocopy of the form on the following page. Then
complete the copy with the reason for return plus a detailed description of the
fault including any error messages that may have been displayed. The
necessary adjustments or repairs will be carried out, and the instrument
returned as soon as possible.
After the warranty has expired (except on approved accounts) service work is
undertaken against quotations, and all packing and transit costs are charged
extra.
CEL Instruments Ltd. CEL-278/2 Handbook Page 31