SoundTraxx LC Series Owners Manual - Manual (Page 36)

LC SERIES DIGITAL SOUND DECODER OWNER’S MANUAL 36
SERVICE AND WARRANTY POLICY
SOUNDTRAXX 90-DAY ‘SAFETY NET’ WARRANTY
Each SoundTraxx Digital Sound Decoder is tested thoroughly before it is shipped and warranted to be in good
working order and free of manufacturing defects. However, in the event that a mistake does occur during installation,
SoundTraxx will cover the repair under our ‘Safety-Net’ Service Warranty.
If during the first ninety (90) days you damage your Digital Sound Decoder or it fails to operate, SoundTraxx will
repair or replace the system free of charge if:
1. The original sales receipt showing purchase from an authorized SoundTraxx dealer accompanies
the decoder. Receipt must show purchase date to be within the last 90 days. Your original receipt
will be returned with your repaired unit.
2. There is no damage resulting from unauthorized repairs or modifications. This includes but is not
limited to:
- Removing the shrink tubing from the decoder
- Drilling or enlarging circuit board holes
- Cutting or trimming the circuit board
3. The Digital Sound Decoder is returned properly packaged, postage paid and insured - SoundTraxx
is not responsible for product lost or damaged in transit.
Exclusions
Onboard locomotive speakers are not covered by this warranty. This warranty does not cover damage resulting
from accidents, fire, floods, or other acts of God.
Limits of Liability
The foregoing shall constitute the sole and exclusive remedy of any owner of this product for breach of warranty
including the implied warranties of merchantability and fitness. IN NO EVENT SHALL SOUNDTRAXX BE
LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR THE REPRESENTATIONS OF RETAIL
SELLERS.
Warranty Procedure
1. Return the Digital Sound Decoder with your dated sales receipt, properly packaged, postage paid
and insured. SoundTraxx is not responsible for product lost or damaged in transit.
2. To help expedite your repair, complete a Service Request Form available from our website at www.
soundtraxx.com/support or by contacting our Customer Service Department. This allows our
technicians to more quickly isolate the problem and perform the necessary repairs.
3. Please make sure you include a daytime phone number in case we should need to contact you
regarding your repair. Your repaired decoder will be returned via UPS Ground (no P.O. Boxes please!).
Decoders being shipped to foreign addresses will be shipped via U.S. Airmail.
Important! Return only the Digital Sound Decoder. Under no circumstances should you send your locomotive
(or other model) to us, as we cannot assume any liability for their safe return.
Non-Warranty Repairs
Digital Sound Decoders needing repairs after the ninety (90) day warranty period will be repaired at prevailing service
rates. Rates are published on our website or can be obtained through our Customer Service Department.
Out-of-Warranty Repair Procedure
To obtain service for Digital Sound Decoders which do not qualify as Warranty Repairs:
1. Return the decoder, properly packaged, postage paid and insured. SoundTraxx is not responsible for
product lost or damaged in transit.
2. To help expedite your repair, complete a Service Request Form available from our website at
www.soundtraxx.com/support or by contacting our Customer Service Department. This allows our
technicians to more quickly isolate the problem and perform the necessary repairs.
3. Please make sure you include a daytime phone number in case we should need to contact you
regarding your repair.
4. Please include a check or money order in U.S. dollars drawn on a U.S. bank according to the posted
rates, or provide a credit card number and expiration date (MC or VISA, please!). Posted rates include
shipping via UPS (no P.O. Boxes please!). Decoders being shipped to foreign addresses will be shipped
via U.S. Airmail. If no payment is included with the repair, no work will begin until you have contacted
the Customer Service Department.
5. While a rare occasion, in the instance a decoder is determined to be un-repairable, the system will be
returned to you at no charge, with no repairs made. Optionally, the cost of a standard repair may be applied