Tendzone RC External Wall Control Panel - Manual (Page 20)

IV、Frequently Asked Questions
* What configurations shall be made when the system is used for the first time?
Answer: When this system is used for the first time, the following steps shall be followed:
(1) Read the instructions carefully, especially the safety precautions.
(2) The defaulted IP address in the factory is “192.168.10.10”. If there is no address of
“192.168.10.10” network segment in the PC, please add at least one address of this network segment in
the PC so that the device can be normally connected. The adding process is as follows (the following shows
the process adding IP in XP system):
Right click network computer ->Attribute->Local Connection-> Attribute ->Select Internet
protocol（TCP/IP）in “Series of item used of this connection”，click attribute ->advanced->Click “Add” in the
IP column->Input IP address such as “192.168.10.101”, sub-network mask “255.255.255.0”->Add->OK->OK;
(3) Plug in the POE network cable, for equipment testing: select the "search equipment" in the
system menu, and click the "search" button, to find out whether the equipment can be searched. If the
equipment cannot be searched, please contact us!
* There is no voice from MIC output?
Answer: (1) Check whether the MIC phantom power is correct or not.
(2) Check whether the input configuration of the panel MIC is correct or not.
(3) Check whether the "allow call" in the input source of the audio matrix is turned on or not.
(4) If the above is check without fault, please contact us!
In short, any fault can be report to us in the way of "Help -> Contact Us", to facilitate comprehensive
analysis and facilitate improvements in the future versions