Eneo EDC-3371 - Manual (Page 31)

3
5. Troubleshooting
If problems occur, verify the installation of the camera with the instructions in this manual and with other operating equipment. Isolate the problem to the
specific piece of equipment in the system and refer to the equipment manual for further information.
Problem Possible Solution
No video
Verify that power is connected to all pieces of equipment in the system.
Verify that the power switches are in the ON position.
Check the video connections.
Poor video quality
Check that the BNC connectors are inserted properly.
Check the voltage level of the dome camera.
Check that 8 pin cable is connected to the Keyboard.
Check 8 pin cable for Keyboard is proprietary. (Cable for video is shielded.)
Dome cameras lose their positions.
Reset the cameras using the Dome configuration menus.
Check that the dome cameras are inserted properly in the base.
Check the voltage level of the dome camera.
Camera number does not match the multiplexer number. Check the camera ID and insert the BNC cable into the proper input of the multiplexer.
Picture is torn when switching Check Line Lock setting and adjust phase of L/L.