Software updating, Warranty and factory service, Warranty – Ensemble Designs BrightEye 57 3G/HD/SD/Analog Test Signal and Sync Pulse Generator User Manual
Page 36: Factory service, Warranty 36
www.ensembledesigns.com
BrightEye 57
TM
BrightEye 57
3G/HD/SD/Analog Test Signal and Sync Pulse Generator User Guide
Page 36
Software Updating
Software upgrades for BrightEyes are available at:
http://www.ensembledesigns.com/support/brighteye-support/
Use BrightEye Mac or PC software (version 2.1.2 or later) to install the software update into your
BrightEye.
Warranty and Factory Service
Warranty
This unit is covered by a five-year limited warranty. If you require service (under warranty or not),
please contact Ensemble Designs and ask for customer service before you return the unit. This will
allow the service technician an opportunity to provide any other suggestions for identifying the
problem and to recommend possible solutions.
Factory Service
If you return equipment for repair, please get a Return Material Authorization Number (RMA) from the
factory first.
Ship the product and a written description of the problem to:
Ensemble Designs, Inc.
Attention: Customer Service RMA #####
870 Gold Flat Rd.
Nevada City, CA. 95959 USA
Tel: (530) 478-1830
Fax: (530) 478-1832
[email protected]
http://www.ensembledesigns.com
Be sure to put your RMA number on the outside of the box.