Troubleshooting, Phone, Does – PRESTIGIO Grace Z5 PSP5530 User Manual
Page 38: Switch, Menu, Back, Next, Your, Battery, Seems
Troubleshooting
The
phone
does
not
switch
on
Remove/reinstall
the
battery.
Then
charge
the
phone
until
the
battery
icon
stops
scrolling.
Unplug
thecharger
and
try
to
switch
the
phone
on.
The
displayshows
IMSI
failure
-
-
software
bugs.
Ensure
that
your
device
software
is
upgraded
to
the
latest
version.
If
the
touch
screen
is
scratched
or
damaged,
take
it
to
your
local
dealer.
Menu
Back
Troubleshooting
Next
This
problem
is
related
to
your
subscription.
Contact
your
operator.
The
network
symbol
is
not
displayed
The
network
connection
is
lost.
Either
you
are
in
a
radio
shadow
(in
a
tunnel
or
between
tall
buildings)
or
you
are
outside
the
network
coverage
area.
Try
from
another
place,
try
to
reconnect
to
the
network
(especially
when
abroad),
or
contact
your
network
operator
for
assistance/information.
The
touchscreen
responds
slowlyor
improperly
If
your
device
has
a
touch
screen
and
the
touch
screen
is
not
responding
properly,
try
the
following:
-
Remove
any
protective
covers
from
the
touch
screen.
Protective
covers
may
prevent
the
device
from
recognizing
your
inputs
and
are
not
recommended
for
touch
screen
devices.
-
Ensure
that
your
hands
are
clean
and
dry
when
tapping
the
touch
screen.
-
Restart
your
device
to
clear
any
temporary
Your
battery
seems
to
over
heat
You
might
be
using
a
charger
that
was
not
intended
for
use
with
your
phone.
Make
sure
you
always
use
the
authentic
accessory
shipped
with
your
phone.
You
can
not
sendtext
messages
Some
networks
do
not
allow
message
exchanges
with
other
networks.
First
check
that
you
have
entered
the
number
of
your
SMS
centre,
or
contact
your
operator
for
detailed
information
on
this
subject.
You
feel
that
you
have
missed
some
calls
Check
your
call
divert
options.
The
display
shows
SIM
failure
Check
that
the
SIM
card
has
been
inserted
correctly.
If
the
problem
persists,
your
SIM
card
may
be
damaged.
Contact
your
operator.
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