Troubleshooting the system self-test – Grass Valley Aurora Edit LD v.6.5 Installation User Manual

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22

Aurora Edit Installation Guide

November 25, 2008

Chapter 3 Installing and Licensing Aurora Edit Software

Troubleshooting the System Self-Test

On occasion, you may have a need to troubleshoot an error message from the system

self-test. If any of the three tests fail, use this table to determine the cause and fix the

problem.

If you see this message...

It means...

Video card driver ___ is not supported.
CVFS client file system ___ is not supported.
DirectX driver version ___ is not supported.
AJA driver ___ is not approved.
Emulex LAN driver ___ is not approved.
Emulex SCSI driver ___ is not approved.
QLogic LAN driver ___ is not approved.
QLogic SCSI driver ___ is not approved.

You need to reinstall a driver on your system.

1. Insert the Aurora Edit CD and navigate to the Drivers directory.
2. Install the latest driver.

Contact your Customer Service Representative for further details.

The XX database server is not compatible.

The shared database is not compatible with your version of Aurora Edit
software.

On your DSM, run the

SetupAuroraShareServer

utility, which can be

found on the Aurora Edit CD-ROM.

Windows animation or fade effect is enabled.

The processing overhead of Windows’ animation and fade effects may
cause dropped frames. To turn these effects off:

1. Open the Display control panel and click the Appearance tab.
2. Click Effects.
3. Clear the first checkbox and click OK.

Hewlett-Packard HP xw8600 Workstation
System BIOS ____ is older than approved
version.

Update the system BIOS.

Terminal Services and Remote Desktop are not
supported.

Aurora Edit must be run from the local desktop.

Recommended video driver is ___.

Install the correct video driver.

This version of Aurora Edit requires Windows
XP SP3.

Install Windows XP SP3.

Stream Count not set.

Run AuroraStreamSetup.exe to configure the stream count.

The system drive is not an NTFS volume

Convert the drive to NTFS using the convert command.

The cache drive is not an NTFS volume

Aurora Edit requires at least 1 GB of RAM for
Aurora Edit LD, 2 GB of RAM for Aurora Edit SD,
and 3 GB of RAM for Aurora Edit HD.

Install additional RAM as necessary.

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