Section 5 return of material, Return of material -1, World class 3000 – Emerson WORLD CLASS 3000 User Manual
Page 31
Instruction Bulletin
106-300NE Rev. 3.4
May 2000
Rosemount Analytical Inc. A Division of Emerson Process Management
Return of Material 5-1
World Class 3000
SECTION 5
RETURN OF MATERIAL
5-1
If factory repair of defective equipment is
required, proceed as follows:
a. Secure a return authorization number from
a Rosemount Analytical Sales Office or
Representative before returning the equip-
ment. Equipment must be returned with
complete identification in accordance with
Rosemount instructions or it will not be
accepted.
In no event will Rosemount be responsible
for equipment returned without proper
authorization and identification.
b. Carefully pack defective unit in a sturdy box
with sufficient shock absorbing material to
insure that no additional damage will occur
during shipping.
c. In a cover letter, describe completely:
1. The symptoms from which it was de-
termined that the equipment is faulty.
2. The environment in which the equip-
ment has been operating (housing,
weather, vibration, dust, etc.).
3. Site from which equipment was
removed.
4. Whether warranty or nonwarranty
service is requested.
5. Complete shipping instructions for
return of equipment.
6. Reference the return authorization
number.
d. Enclose a cover letter and purchase order
and ship the defective equipment according
to instructions provided in Rosemount
Return Authorization, prepaid, to:
Rosemount Analytical Inc.
RMR Department
1201 N. Main Street
Orrville, Ohio 44667
If warranty service is requested, the defec-
tive unit will be carefully inspected and
tested at the factory. If failure was due to
conditions listed in the standard Rosemount
warranty, the defective unit will be repaired
or replaced at Rosemount's option, and an
operating unit will be returned to the cus-
tomer in accordance with shipping
instructions furnished in the cover letter.
For equipment no longer under warranty,
the equipment will be repaired at the factory
and returned as directed by the purchase
order and shipping instructions.
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