Everpure 327 - Manual (Page 27)

Cold Drink Center (327/328) Operator’s Guide
3280020 Page 21 August, 2003
SureVend™
SureVend™ ensures that a cup is always available in the cup station before any
money is collected or product delivered. The sensing system is a beam of infra-
red light across the cup station that is broken by the cup when it falls into position.
The SureVend™ software monitors the cup station sensor during the time the cup
ring is cycled and for three seconds afterward. If a cup is not detected, the soft-
ware will first determine if a second cup ring with the same size cups exists and
will then try to drop a cup from the second ring. If the second ring also fails to drop
a cup or is not usable, the software will repeat the attempt from the first cup ring to
attempt to clear any jams in the cup delivery area. Each ring will be tried up to two
times. If a cup is still not detected by the infrared sensor then several things hap-
pen:
• Any ring that failed twice in a row is placed temporarily out-of-service for a
length of time that is determined by the user,
• The customer's credit is either restored for another vend attempt or is
returned automatically,
• Three beeps sound and the message SELECT ANOTHER SIZE flashes (if
another size cup ring is available), or the message INSERT MUG flashes in
the event that no other cups are available. The customer may always get a
refund by pressing the coin return button.
NOTE
INSERT MUG
is the default message. You may customize this
message if desired (see "Edit Custom Message" on page 49
for more information).
Special rules exist to protect both the customer and the operator from loss. First
and foremost, the customer is protected because no drink is spoiled nor money
lost because a cup fails to fall to the cup station. The customer is given every
chance to get his original choice of cup size by trying at least twice per ring to
eject a cup. If two rings are available with the same cup size, the system will alter-
nately try to vend a cup from each ring until the cup is delivered or both rings are
placed out-of-service.
The operator is protected by the anti-jackpot program of the system. It is conceiv-
able that a customer could prevent cups from reaching the sensing area of the
cup station in order to steal the cups and then get a refund for the vend. Under
the SureVend™ Anti-Jackpot system, the operator can lose no more than two
cups in a row per ring. Then that ring is temporarily placed out-of-service both to
protect the customer and to discourage theft. The amount of time that the cup ring
is out-of-service is programmable from 0 to 99 minutes. After the time has
elapsed, the cup ring will return to service but the count of the two failures is kept.
If the previous problem was theft, then the next vend attempt from that ring will be
successful and the count of the two previous failures will be erased. If the prob-
lem is an actual system failure, then the third failure will permanently place that
cup ring out of service until a service technician visits the machine.