AMX MT-1002 Modero G5 Tabletop 10.1" Multi-Touch Panel - Manual (Page 33)

Modero G5 Touch Panels - Installation & Hardware Reference Manual 33 | TOC
Toubleshooting
Overview
This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a
Modero touch panel.
Panel Doesn’t Respond to Touches
Symptom: The device either does not respond to touches on the touch screen or does not register the touch as being in the
correct area of the screen.
If the screen is off:
• The device may be in Display Sleep Mode. Press and hold the Sleep button with a pointed instrument to wake up the panel.
• The device may not be connected to power. Verify that the power source is connected to the device and receiving power.
Panel Isn’t Appearing in the Online Tree Tab
1. Verify that the System number is the same on both the NetLinx Project Navigator window and the System Settings page on
the device.
2. Verify the proper NetLinx Master IP and connection methods entered into the Master Connection section of the System
Settings page.
Can’t Connect to NetLinx Master
Symptom: I can’t seem to connect to a NetLinx Master using NetLinx Studio.
Select Settings > Master Comm Settings > Communication Settings > Settings (for TCP/IP), and uncheck the “Automatically Ping
the Master Controller to ensure availability”.
The pinging is to determine if the Master is available and to reply with a connection failure instantly if it is not. Without using the
ping feature, a connection may still be attempted, but a failure will take longer to be recognized.
NOTE: If you are trying to connect to a Master controller that is behind a firewall, you may have to uncheck this option. Most
firewalls will not allow ping requests to pass through for security reasons.
When connecting to a NetLinx Master controller via TCP/IP, the program will first try to ping the controller before attempting a
connection. Pinging a device is relatively fast and will determine if the device is off-line, or if the TCP/IP address that was entered
was incorrect.
If you decide not to ping for availability and the controller is off-line, or you have an incorrect TCP/IP address, the program will try
for 30-45 seconds to establish a connection.
Only One Modero Panel Indicated in My System
Symptom: I have more than one Modero touch panel connected to my System Master and only one is indicated.
Multiple NetLinx Compatible devices can be associated for use with a single Master. If the user does not assign a device number,
one will be assigned automatically to the panel. When using multiple panels, different Device Number values have to be assigned
to each panel.
1. Press and hold the Sleep button with a pointed instrument to open the Settings page.
2. Press the Protected button, enter 1988 into the on-screen Keypad’s password field, and press Done when finished.
3. Enter a Device Number value for the panel into the Device Number Keypad. The range is from 1 - 32000.