HONDA GCV190 - Manual (Page 13)

13
ENGLISH
CONSUMER INFORMATION
HONDA PUBLICATIONS
DISTRIBUTOR/DEALER LOCATOR INFORMATION
United States, Puerto Rico, and U.S. Virgin Islands:
Call (800) 426-7701
or visit our website: www.honda-engines.com
Canada:
Call (888) 9HONDA9
or visit our website: www.honda.ca
CUSTOMER SERVICE INFORMATION
United States, Puerto Rico, and U.S. Virgin Islands:
Servicing dealership personnel are trained professionals. They should
be able to answer any question you may have. If you encounter a
problem that your dealer does not solve to your satisfaction, please
discuss it with the dealership's management. The Service Manager,
General Manager, or Owner can help. Almost all problems are solved
in this way.
If you are dissatisfied with the decision made by the dealership's
management, contact the Honda Regional Engine Distributor for your
area. You can find their name, address, and phone number using the
dealer/distributor locator on our website at www.honda-engines.com
or by calling 1-800-426-7701.
If you are still dissatisfied after speaking with the Regional Engine
Distributor, you may contact the Honda Power Equipment Customer
Relations Office for your area. You can write to:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Office
4900 Marconi Drive
Alpharetta, GA 30005-8847
Telephone: (770) 497-6400, 8:30 am - 8:00 pm ET
Honda Canada, Inc.
715 Milner Avenue
Toronto, ON
M1B 2K8
When you write or call, please provide this information:
• Equipment manufacturer’s name and model number that the
engine is mounted on
• Engine model, serial number, and type (see page 10)
• Name of dealer who sold the engine to you
• Name, address, and contact person of the dealer who services
your engine
• Date of purchase
• Your name, address and telephone number
• A detailed description of the problem
DISTRIBUTOR’S LIMITED WARRANTY
The applicable warranty is the warranty policy in effect in the country
where the warranty service is provided.
Distributor’s Limited Warranty
United States, Puerto Rico, or the U.S. Virgin Islands
* Honda GCV general purpose engines are not covered by this warranty when installed on
concession type vehicles.
To Qualify for this Warranty:
The Honda general purpose engine must be purchased from a Honda general purpose
engine dealer or distributor authorized to sell that product in the United States, Puerto
Rico, or the U.S. Virgin Islands. This limited warranty applies to first retail purchaser and
each subsequent owner during the applicable warranty time period.
What American Honda Will Repair or Replace Under Warranty:
American Honda will repair or replace, at its option, any part that is proven to be defective
in material or workmanship under normal use during the applicable warranty time period.
Warranty repairs and replacements will be made without charge for parts or labor.
Anything replaced under warranty becomes the property of American Honda Motor
Company, Inc. All parts replaced under warranty will be considered as part of the original
product and any warranty on those parts will expire coincident with the original product
warranty.
To Obtain Warranty Service:
You must take your Honda general purpose engine, or the equipment in which it is
installed, together with proof of original retail purchase date, at your expense, to a Honda
engine dealer or distributor authorized to sell that product in the United States, Puerto
Rico, or the U.S. Virgin Islands, during their normal business hours. Many Honda engine
dealers and distributors are listed in the yellow pages of the telephone directory under
gasoline engines, lawn & garden equipment & supplies, etc.
If you are unable to obtain warranty service, or are dissatisfied with the warranty service
you receive, take the following steps: First contact the owner of the dealership or
distributor involved. Normally this should resolve the problem. However, if you are
dissatisfied with the decision made by the dealership's management, contact the Honda
Regional Engine Distributor for your area. You can find their name, address, and phone
number using the dealer/distributor locator on our website at (www.honda-engines.com)
or by calling 1-800-426-7701. If you are still dissatisfied after speaking with the Regional
Engine Distributor, you may contact the Honda Power Equipment Customer Relations
Department of American Honda Motor Co., Inc. Refer to page 13 for contact information.
Exclusions:
This warranty does not extend to parts affected or damaged by the product in which the
engine is installed, or by accident and/or collision, misuse, neglect, parts worn beyond
service limits due to normal wear/normal service life, parts affected or damaged by the
conversion to or use of fuel other than the fuel(s) which the engine is originally
manufactured to use, poor operation related to fuel contamination or fuel quality, parts
damaged by fuel contamination, the incorporation of, or use of, unsuitable attachments or
parts, the unauthorized alteration of any part or any causes other than defects in material
or workmanship of the engine. Use of the Honda general purpose engine for racing or
competition will void this warranty.
Disclaimer of Consequential Damage and Limitation of Implied
Warranties:
American Honda disclaims any responsibility for loss of time or use of the engine, or the
equipment in which the engine is installed, transportation, commercial loss, or any other
incidental or consequential damage. Any implied warranties are limited to the duration of
this written limited warranty. Some states do not allow limitations on how long an implied
warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential
damages, so the above exclusions and limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
Shop
Manual This manual covers complete maintenance and overhaul
procedures. It is intended to be used by a skilled technician.
Available through your Honda dealer or through Helm Inc. at
1 888-292-5395 or visit www.Honda-engines.com > product
manuals.
Parts
Catalog This manual provides complete, illustrated parts lists. Available
through your Honda dealer.
Telephone: (888) 9HONDA9 Toll free
(888) 946-6329 Toll free
(416) 284-8110 Local Toronto dialing area
Facsimile: (877) 939-0909 Toll free
(416) 287-4776 Local Toronto dialing area
PRODUCTS COVERED BY THIS
WARRANTY:
LENGTH OF WARRANTY:
(FROM DATE OF ORIGINAL
PURCHASE)
PRODUCT APPLICATIONS NONCOMMERCIAL/
NONRENTAL
COMMERCIAL/
RENTAL
GCV Series Engines All 24 months 3 months*
POM52684-L.book Page 13 Monday, February 5, 2007 3:00 PM